Terms & Conditions

1. Scope and acceptance

These Terms & Conditions (“Terms”) apply to the Second Quest Miniatures website and services, operated by Aspyre Pty Ltd (ACN 689 591 740, ABN 93 689 591 740) trading as Second Quest Miniatures (“Second Quest”, “we”, “us” or “the Platform”). They apply when you browse, create an account, list or buy a miniature, post or accept a maker commission, generate character artwork, order digital files, or request printing, painting or fulfilment.

By using the Platform or submitting a listing, brief, bid, generation request or order, you agree to these Terms. Publishing a miniature for sale and starting miniature checkout require explicit agreement to the current Terms. If you act for a business or another person, you confirm that you have authority to bind them. Transaction-specific details shown in a listing, accepted bid, quote or checkout form part of the agreement for that transaction. More specific written transaction details apply, but cannot reduce the protections in the community sale policy or override mandatory law.

2. Accounts and eligibility

• You must be at least 18 years old and legally able to enter contracts. A minor may use the service only through a parent or legal guardian who accepts responsibility for the account and transaction.
• Provide accurate, current information and use your own verified email address. Do not impersonate another person or create accounts to evade restrictions.
• You are responsible for activity under your account and for keeping access to your email, Google/Clerk account and devices secure. Tell us promptly if you suspect unauthorised use.
• Account features, quotas, seller verification and payouts may depend on third-party services such as Clerk and Stripe.

3. Who supplies what

Second Quest has different roles depending on the transaction:

• Second Quest products and services: where a product, custom STL file, print or paint service is expressly sold by Second Quest, Second Quest is the supplier.
• Community marketplace sales: the named seller is the supplier of the listed miniature. The buyer pays that seller through the seller’s connected Stripe account. Second Quest provides listing, checkout, record and communication tools and receives a platform fee.
• Maker commissions: the selected painter or printer is the supplier of the accepted commission. The customer pays that maker through the maker’s connected Stripe account. Second Quest facilitates the brief, bids, payment and delivery workflow and receives a platform fee.

Whether a seller or maker is acting as a business or as a private individual can affect the legal rights applying to that transaction. Consumer guarantees generally apply to goods and services supplied in trade or commerce. Private sales still carry important rights concerning title, undisturbed possession and undisclosed securities. Second Quest may help users communicate about a problem but does not replace either party’s legal responsibilities.

4. Marketplace seller terms

By publishing a listing, you promise that:

• you own the item, are entitled to sell it, and it is not stolen, counterfeit, subject to an undisclosed debt or security interest, or otherwise unlawfully held;
• the listing title, description, price, manufacturing method, material, scale, paint status, quality and condition are accurate and not misleading;
• current-item photographs show the actual item and clearly disclose chips, cracks, repairs, missing parts, failed prints, recasts, conversions and other material defects;
• you have permission to use all listing text and images and to sell any branded, licensed or artist-created item;
• the item is safe and lawful to sell and ship, and any hazards or age restrictions are clearly stated; and
• you will promptly update or remove a listing that is no longer available.

You must complete Stripe’s seller, identity and bank verification before accepting payment, package the item appropriately, use the promised tracked shipping method, provide genuine tracking, and respond reasonably to the buyer. You are responsible for refunds, disputes, taxes, GST obligations, product safety and other obligations applying to your sale. If you sell in trade or commerce, you must identify yourself and comply with the Australian Consumer Law and any other applicable business laws.

You may not manipulate prices, create sham transactions, move a Platform-arranged transaction off-platform to avoid disclosed fees, or misuse chargebacks or refunds. Second Quest’s ownership-history record is a Platform provenance record; it is updated after the delivery workflow is completed but is not a government title register or authenticity guarantee.

5. Marketplace buyer terms

• Review the entire listing, photographs, condition disclosure, seller identity, price and shipping charge before paying.
• Provide a complete Australian delivery address and promptly correct any error before dispatch. Additional costs caused by an incorrect address may be payable by you where lawful.
• Do not confirm receipt until the parcel has arrived and you have had a reasonable opportunity to check it.
• Raise non-delivery, damage, authenticity or material-description concerns with the supplier promptly and preserve the packaging, photographs, tracking and messages. Prompt notice helps investigation but does not remove rights that cannot lawfully be limited by time.
• Use payment disputes and chargebacks honestly and only after making a reasonable attempt to resolve the issue with the responsible supplier, unless urgent action is required to protect your rights.

There is no automatic change-of-mind return right unless the relevant seller offers one. This does not affect remedies for faulty, unsafe, materially misdescribed or undelivered goods where applicable law provides them.

5A. Community miniature sales and resolving problems

The sale is between the buyer and the identified seller. Second Quest provides marketplace and checkout tools. We do not inspect, authenticate or guarantee community-listed goods, determine fault in buyer–seller disputes, award refunds or promise to enforce repayment. The seller is responsible for the item’s description, condition, lawful sale, packaging, delivery and applicable remedies. Nothing here excludes rights or responsibilities that cannot lawfully be excluded.

Describe the actual miniature accurately

Sellers must own or be entitled to sell the miniature and disclose its material, scale, manufacturing method, assembly, paint finish, included accessories and known defects. Describe breaks, chips, cracks, missing parts, repairs, weak joints, warping and significant paint damage in writing and show them in current photographs. Clearly label reference or catalogue images. “Used”, “as is”, “for parts” and “see photos” do not permit misleading descriptions or concealment of known material defects.

Condition grades describe physical condition rather than artistic skill: “like new” means no material wear or damage; “very good” means minor cosmetic wear; “good” means visible wear suitable for the stated use; “fair” means substantial wear or defects; and “for parts / repair” means damaged or incomplete. Describe specific faults and repairs regardless of grade. Sellers must identify whether they sell privately or as a business; their actual activities determine their legal status.

Pack carefully and keep useful records

Sellers must protect fragile details, cushion and secure the miniature against movement, use the agreed shipping service and provide genuine tracking. Disclose intended disassembly before purchase. The seller remains responsible to the buyer for loss or damage during seller-arranged shipping until delivery to the agreed destination, subject to mandatory law and loss caused by the buyer’s own actions. Carrier claims are handled by the seller and do not remove applicable buyer rights. For collection, buyers should inspect at hand-off and are responsible for transport they arrange after collection.

Our optional shipping guide recommends front and back photographs of the actual miniature, fragile parts, internal packing and the closed parcel, with a handwritten order number in the photos. Keep originals, dispatch receipts, listing details and messages while claims or payment challenges remain possible. Receiving a payout does not end that period. A packing or unboxing video is optional.

Use the order number rather than a buyer’s full name or address in condition photographs. Never publish delivery labels, addresses or private contact details. Use those details only for fulfilment, transaction support and lawful recordkeeping. Buyers should inspect promptly and preserve photographs of the item and packaging if something is wrong. Missing photos do not, by themselves, remove legal rights.

Resolve condition and delivery issues directly

1. Open the purchase’s Order help & seller contact page from your account. Contact the seller with the order number, a specific description, reasonably available evidence and the remedy requested.
2. Allow a reasonable opportunity to respond and agree any inspection, return, repair, replacement or refund. Agree return arrangements before sending the miniature back. The seller handles agreed refunds through the original payment in their Stripe account and must comply with applicable legal obligations. Do not deduct processing fees where that would reduce a legally required refund.
3. If unresolved, ask your bank or payment provider about any available payment-dispute process, or seek help from an appropriate consumer agency, court or tribunal. Eligibility and deadlines vary. Do not miss an external deadline while waiting for the seller; recovery is not guaranteed.

Second Quest does not provide an internal decision or appeal process for condition, delivery or refund disputes and does not collect a seller’s debt or fund their refund. We can assist with platform access or available transaction records where reasonably possible and lawful. An accurately described item does not carry an automatic change-of-mind return right unless the seller offers one. Business sellers must honour applicable consumer guarantees; most quality guarantees do not apply to genuine private sales, although other legal and contractual rights may still apply.

Report misconduct separately

Use the private misconduct report on the order-help page, or contact support, to report suspected scams, fabricated listings, harassment, threats or other misuse. A misconduct report is not a refund claim or a determination of who owes money. We may investigate platform conduct and restrict new selling or remove offending content after substantiated findings, with reasons and a reasonable opportunity to respond where practical and lawful. A complaint alone does not suspend selling. We do not exclude a seller merely because a buyer alleges damage or demands a disputed refund.

Do not fabricate evidence, expose addresses or recover the same loss twice. Reporting misconduct does not replace contacting the seller or protect external claim deadlines. Reports are reviewed privately by authorised staff and are not automatically sent to the reported person; necessary information may be shared fairly for investigation, with unnecessary personal details removed.

Records and privacy

We record the account, acceptance time and terms version at listing and checkout and retain transaction snapshots. A later policy change does not alter an existing paid agreement. Keep your own copies. We use private reports and records for support, conduct review, fraud prevention and lawful recordkeeping, retaining identifiable material only while reasonably needed. Our privacy notice explains access, correction and deletion requests and lawful retention exceptions.

5B. No buyer protection or reimbursement guarantee

Second Quest does not offer paid buyer protection, insure community purchases, hold seller payouts in escrow or promise to reimburse a buyer if a seller fails to refund. No buyer-protection fee is charged. Buyers retain applicable rights against the seller and any available payment-provider or legal remedies. Those remedies depend on the circumstances and their own rules and deadlines; recovery is not guaranteed.

This policy concerns community marketplace purchases. Second Quest remains responsible for the products and services it supplies itself and for obligations that cannot lawfully be excluded.

6. Maker commissions

Customers posting briefs

• Your brief, files, photos, budget, quantity, scale, finish, due date and shipping needs must be accurate and complete.
• You must own or be authorised to use any miniature, artwork or model file and must have any licence needed to commission printing, painting or reproduction.
• Selecting a bid and completing payment creates a contract with the selected maker on the accepted brief, bid, portfolio representations and these Terms.
• New references, changed poses, extra miniatures, revised colour schemes, repair work or other scope changes may require a new price and timeline.

Makers bidding and fulfilling work

• Your profile and portfolio must accurately represent work you created. Do not present resold, copied or AI-generated images as examples of your own physical work without clear disclosure.
• Your bid must be a genuine, complete customer-facing quote and must state your approach and realistic completion estimate. Disclose material exclusions, shipping assumptions and any work you intend to subcontract.
• Use reasonable care and skill, follow the accepted brief, communicate material problems promptly, keep customer files and addresses private, and take reasonable care of any physical miniature entrusted to you.
• Do not begin paid work until the Platform confirms payment. For paint-only jobs, confirm receipt of the customer’s miniature before marking work in progress.
• Provide genuine return tracking and do not mark a job complete before the agreed work has been performed and dispatched.

Dates are estimates unless expressly guaranteed. The maker remains responsible for the service and for any consumer-law remedy. Second Quest may facilitate communication and record payment status but does not supervise the maker’s studio or guarantee an independent maker’s workmanship.

7. AI character art builder

The character builder uses guided text, optional reference images and third-party generative-AI services to create fantasy character artwork. You acknowledge that generated results are probabilistic and may contain unexpected anatomy, equipment, text, visual artefacts or differences from your instructions. Results may not be unique and similar images may be generated for other users.

• You retain rights you already hold in your prompts, character descriptions and reference images.
• You give Second Quest a limited licence to host, copy, resize, moderate and transmit those inputs to service providers solely to operate, secure and support the generation and any requested STL workflow.
• To the extent Second Quest owns any rights in an art output, we assign those rights to you when the output is generated. This does not transfer rights in the Platform, its branding, templates, third-party material or another person’s intellectual property, and it does not guarantee that an output qualifies for copyright protection or is exclusive.
• You must not submit confidential material; intimate imagery; identifiable photographs of real people; images of children; or protected characters, logos, celebrity likenesses or another artist’s work unless you hold every permission needed for the requested processing and use.
• Free generation allowances are a revocable fair-use feature, have no cash value, and may be adjusted or paused prospectively to control safety, abuse, capacity or cost. The current allowance is displayed in the builder.

Generated character images are normally retained privately for 21 days so you can compare and revise them. An image selected for a paid STL request may be retained longer as part of that order. Authorised Second Quest administrators may review private inputs and outputs where reasonably necessary for fulfilment, moderation, support, safety, abuse prevention or legal compliance. Images are not placed in a public gallery unless you separately agree.

8. AI-generated STL purchase terms

STL policy version: 2026-10-13-stl-v1. These terms apply when you buy a generated 3D file from Second Quest. You must explicitly agree before starting or resuming payment. We record your account, request, terms version, acceptance wording, acceptance time and checkout reference. Your purchase is from Second Quest; Meshy is a processing provider. Its Terms of Service explain the provider’s AI-output limitations.

What you are purchasing

The current digital purchase is one AI-generated STL geometry file. Meshy 7.1 generates an interpretation principally from your submitted front image; an optional rear view can help describe hidden details. Text notes and requested details are guidance and do not directly control AI geometry. Generation may be automatic. Files receive format and integrity checks, with no routine manual sculpting or printability review. A physical miniature, printing, painting and shipping are separate purchases.

The price shown at checkout pays for the disclosed generation and digital-delivery service. It is not payment for a guaranteed likeness, an approved finished sculpt or unlimited revisions. New purchases under this policy include no complimentary regeneration for subjective dissatisfaction. Earlier paid orders retain any regeneration entitlement and file count expressly included when purchased.

AI limitations and your responsibilities

• AI can omit, simplify, invent or distort anatomy, equipment, surfaces and hidden details. Small features and pose or proportion differences can occur. Outputs may resemble other generated models, and exclusivity or copyright protection is not guaranteed.
• Choose clear, accurate references showing the design you want. Unclear, obstructed or absent details cannot be reliably reconstructed. New artwork, a different pose or new instructions after generation are a new brief, not a defect by themselves.
• STL stores geometry, not colour, paint, texture maps, animation, rigging or editable sculpting source files. Supports, manual mesh repair, dimensional certification and compatibility with every printer or slicer are not included unless expressly agreed.
• Review the delivered file before printing, sharing with a permitted service provider or relying on it. You may need to scale, orient, support, strengthen or repair it. Printer calibration, exposure, layer height, material, supports and handling affect print results. We do not guarantee that every generated file will print successfully on your equipment.
• Do not rely on the model for medical, engineering, load-bearing, safety-critical or other precision applications. A particular purpose or exact specification must be expressly agreed before purchase; a note alone is not acceptance of an additional specification.
• You must hold the necessary rights in submitted artwork and designs and permit the disclosed AI processing. Do not upload sensitive personal information, confidential material or identifiable real-person images. Your separate image-rights confirmation remains required.

Cancellation, problems and remedies

Generation may begin immediately after payment confirmation, and provider costs may be incurred immediately. If you wish to cancel before substantive work begins, contact us promptly. Once work begins, there is no automatic change-of-mind cancellation or refund; any agreed cancellation accounts only for reasonable work and non-recoverable costs to the extent lawful. Failing to download or review an otherwise supplied file does not itself create a refund entitlement.

Non-delivery, a corrupt or unreadable file, delivery of the wrong order, material misdescription or a failure to meet an applicable consumer guarantee is assessed separately from taste. A disclosed AI limitation does not automatically excuse a genuine failure to supply the agreed service. Contact daniel@nexusaspyre.com with your order reference, original brief, screenshots, relevant software and a specific description of the problem. We may reasonably inspect the file and request further details. Depending on the issue and applicable law, a remedy can include restored access, correction, replacement, re-performance, price reduction, refund or compensation.

Remedies required by law are provided without an additional remedy fee. There is no promise of an improved artistic outcome from any discretionary regeneration. Any optional extra generation or manual work requires separate agreement on scope and price before a charge. We do not exclude liability for our own non-excludable obligations by referring you to Meshy.

Australian Consumer Law: nothing in these terms excludes or restricts a consumer guarantee or other right that cannot lawfully be excluded. The absence of a satisfaction guarantee is not a blanket “no refunds” rule. A file that is materially different from an express description, unusable for an expressly agreed purpose or otherwise fails a mandatory guarantee may require a remedy even where appearance is part of the complaint. Section 20 explains dispute escalation.

STL licence and backups

After full payment, you receive a perpetual, non-exclusive, non-transferable licence to download, retain and modify the delivered STL files and make unlimited physical prints for your own personal, non-commercial use. Unless a separate commercial licence is agreed in writing, you must not sell, share, upload, sublicense or redistribute the files or conversions; distribute modified versions; include them in a library, bundle, marketplace or subscription; sell physical prints made from them; or use them to train or develop an AI model.

The licence extends only to rights Second Quest can lawfully grant and does not authorise infringement of third-party characters, artwork, trade marks or designs. Owning a generated file does not grant rights in somebody else’s design. Private delivery pages show their download deadline, typically 21 days. Download and keep your own backup before expiry. Expiry does not extinguish a statutory right or agreed remedy.

9. Second Quest printing and painting

Printing and painting are optional, separately priced stages. A print or print-and-paint request is not accepted until the final price, inclusions and shipping are shown and payment is confirmed.

• Printed miniatures may show layer lines, support marks, minor cleanup marks and reasonable dimensional variation inherent to the chosen process and scale.
• Very fine details may be strengthened, simplified or omitted for durability. Painted colours can vary from on-screen previews because of lighting, display settings, pigments and hand application.
• Unless described otherwise, custom miniatures are hobby collectibles, not toys. Small parts and brittle materials can present choking or injury hazards and should be kept away from young children.
• Quoted completion dates are estimates unless expressly guaranteed. We will communicate material delays and offer any remedy required by law.

10. Prices, fees, taxes and payments

• Prices are in Australian dollars unless stated otherwise. The final checkout shows the item or service price, shipping and total before payment.
• Marketplace sellers and makers currently pay a 13% Second Quest fee on their advertised item price or accepted bid, plus Stripe’s applicable processing fees. The displayed estimate may differ from Stripe’s final fee because of payment method, card origin, refunds or disputes.
• Community buyers currently pay the advertised price plus disclosed shipping, with no buyer-protection fee. Second Quest does not offer a reimbursement guarantee for community purchases. Second Quest may change fees prospectively, but the fees shown when a listing, bid or checkout is accepted govern that transaction.
• Stripe processes payments, seller verification, connected-account payouts, refunds and disputes. Second Quest does not receive or store full card numbers.
• Each supplier is responsible for its own taxes, GST registration, records and reporting. Prices include GST only where the relevant supplier is required to charge it and the transaction says so.

11. Delivery, tracking and physical hand-off

Physical delivery is currently limited to the destinations allowed at checkout. The supplier must use appropriate packaging and the agreed tracked method. Buyers and commission customers must provide an accurate address and monitor tracking. Do not send a physical miniature to a maker until the Platform shows that payment is confirmed and private hand-off instructions are available.

For community marketplace sales under these Terms, the seller carries seller-arranged transit risk and handles carrier claims as explained in the community sale policy. Responsibility for loss or damage cannot be excluded where the law places it on the supplier. Each party must cooperate with reasonable carrier enquiries. A Platform receipt confirmation updates workflow and provenance records; it does not waive a hidden-defect, misdescription or mandatory legal claim.

12. Cancellations, returns, refunds and other remedies

• Change of mind: there is no automatic change-of-mind refund unless the relevant supplier offers one.
• Personalised digital work: cancellation is normally available before generation or other substantive work begins. After work begins, any cancellation and refund will account for work already performed and non-recoverable costs only to the extent reasonable and lawful.
• Marketplace goods: the seller handles returns and refunds under the community sale policy, which also applies contractually to private sellers. Business sellers must additionally provide applicable consumer-law remedies. Private-seller statutory rights differ; these Terms do not remove title or other applicable legal rights.
• Maker commissions: the selected maker handles the remedy. Scope changes, customer delay or customer-supplied defective files may affect price and timing, but do not excuse poor workmanship or other failures for which the maker is responsible.
• Second Quest goods and services: contact Second Quest. Depending on the issue and applicable law, a remedy may include repair, replacement, re-performance, cancellation, price reduction, refund or compensation for reasonably foreseeable loss.

A supplier may reasonably inspect the item, files, photographs and original brief before deciding the appropriate remedy. No notice period stated in a listing or workflow removes a statutory right.

13. Intellectual property and user content

Second Quest owns or licenses the Platform software, layout, written content, branding, catalogue material and other site assets. You may use the site only for its intended purpose and must not copy, scrape, reverse engineer, republish or commercially exploit those materials except as permitted by law.

You keep ownership of content you submit. You grant Second Quest a worldwide, non-exclusive, royalty-free licence to host, reproduce, resize, transmit and display it only as needed to operate and promote the relevant listing, profile, brief, order or service. Public listing, portfolio and profile content may be displayed publicly; private references, model files, addresses and generated assets are used only for the private workflow and purposes described in the privacy section.

You warrant that your content and requested use do not infringe copyright, trade mark, design, privacy, publicity, confidentiality or other rights. Owning a physical miniature or a copy of an artwork does not necessarily grant reproduction rights. We may remove disputed content or pause fulfilment while rights are investigated. Send infringement notices with the work, location, ownership basis and requested action to the contact address below.

14. Prohibited content and conduct

You must not use Second Quest to create, upload, list, request, sell or communicate:

• illegal, stolen, counterfeit, fraudulent, deceptive or rights-infringing material;
• child sexual exploitation material, sexualised depictions of minors, non-consensual intimate imagery, or sexual deepfakes;
• content that seriously harasses, threatens, abuses or exploits a person, or promotes terrorism or unlawful extreme violence;
• identifiable real-person likenesses for generative processing without valid consent and every necessary right;
• malware, credential theft, scraping, denial-of-service activity or attempts to bypass security, quotas, access controls or payment systems;
• false reviews, fake bids, sham sales, undisclosed conflicts, fee avoidance, spam or unsolicited commercial messages; or
• personal information, confidential files or delivery addresses except through the private fields designed for that purpose.

Fantasy combat, weapons and horror themes are permitted where lawful and not targeted abuse, but we may decline material that our providers cannot safely or lawfully process.

15. Privacy notice

Aspyre Pty Ltd, trading as Second Quest Miniatures, is responsible for the personal information it collects through the Platform. This section explains our current handling practices.

Information we collect

We may collect your name, verified email, profile and location; listings, portfolios, messages and commission details; payment, refund and payout status (but not full card numbers); shipping and private hand-off details; uploaded artwork, prompts, generated images, model files and order notes; support and complaint records; and technical information such as timestamps, device/browser data, security logs and cookies.

Why we collect and use it

We use information to authenticate accounts; operate listings, payments, payouts, orders and delivery; generate art and 3D models; support users; prevent fraud and abuse; moderate content; keep tax, accounting and audit records; improve reliability; send transactional communications; and comply with law. Marketing is sent only where permitted and can be opted out of.

Who receives it

We disclose only what is reasonably needed to the other party to a transaction and to providers supporting the service, including Clerk for authentication, Stripe for payments and seller verification, Vercel and database/blob providers for hosting and storage, OpenAI for character-image generation, Meshy or comparable 3D-processing providers for custom modelling, and email providers for transactional messages. Professional advisers, insurers, regulators, law enforcement or courts may receive information where reasonably necessary or legally required.

Some providers may process information in the United States and other countries where they or their subprocessors operate. Overseas privacy protections may differ from Australian law. Do not upload confidential or sensitive material that is unnecessary for the service.

Retention, access and complaints

Character-builder images are normally retained for 21 days; selected STL source images may be retained with the order. Private STL delivery assets are normally deleted after the deadline displayed on the delivery page, typically 21 days. Transaction, tax, fraud, audit, complaint and legal records may be retained longer where reasonably required. Backups may take additional time to cycle out.

We use reasonable technical and organisational safeguards, but no online system is risk-free. To request access to or correction of your personal information, close an account, or make a privacy complaint, email daniel@nexusaspyre.com. Explain the issue and provide enough information to identify the relevant account or transaction. We will respond within a reasonable time and may need to verify your identity. You may also contact the Office of the Australian Information Commissioner where applicable.

16. Moderation, suspension and removal

We may refuse a generation or order, hide or remove content, limit features or preserve evidence where reasonably necessary for safety, fraud prevention, rights protection, provider rules, legal compliance or a material breach of these Terms. Where practical and lawful, we will explain the reason and provide a reasonable opportunity to respond.

A complaint alone does not suspend marketplace selling. We may restrict new selling following substantiated platform misconduct, with reasons and a reasonable opportunity to respond where practical and lawful. We do not adjudicate condition or refund disagreements or exclude a seller merely for disputing a refund demand. We will not withhold completed paid work or seller proceeds arbitrarily. Payment holds, refunds, reserves and payouts may also be imposed by Stripe or law. Provisions concerning payment, licences, privacy, disputes and accrued rights survive account closure.

17. Service availability and third parties

Clerk, Stripe, Vercel, OpenAI, Meshy, carriers and other third parties support the Platform. Their outages, policies and processing limits can affect availability. We may maintain, change, pause or discontinue features, generation quotas or providers. We will not materially change an already paid order without offering a reasonable alternative or remedy where required.

We do not guarantee uninterrupted access, permanent hosting of user files, or that every browser, printer, slicer or device will work with every feature. Keep your own copies of important listings, briefs, receipts, artwork and delivered files.

18. Responsibility and liability

Nothing in these Terms excludes, restricts or modifies a consumer guarantee, liability for fraud, wilful misconduct, death or personal injury caused by negligence, or any other right or liability that cannot lawfully be excluded.

Subject to that rule, Second Quest is not responsible for the independent acts, omissions, descriptions, workmanship, tax affairs or legal compliance of a community seller, maker, buyer or customer. Users remain responsible for checking rights, specifications, compatibility, safety and suitability relevant to their transaction.

To the extent permitted by law, neither party is liable to the other for indirect or consequential loss that was not reasonably foreseeable when the agreement was made. Any responsibility is reduced to the extent the other party’s act, omission, misuse, inaccurate instructions, unsafe packaging or failure to mitigate caused the loss.

19. Changes to these Terms

We may update these Terms for new features, providers, fees, risks or legal requirements. Material changes apply prospectively and will be posted with a new effective date; where reasonably practicable, account holders will receive additional notice. The terms accepted for an existing paid transaction continue to govern that transaction unless a change is required by law or both parties agree otherwise.

20. Disputes and governing law

Community marketplace condition, delivery and refund issues are handled directly between the buyer and seller under section 5A. Second Quest does not determine fault, award refunds or provide an internal appeal for community sales. The steps below explain external escalation and also apply to other services as appropriate. Platform misconduct can be reported separately. Payment, court, tribunal and statutory complaint rights remain available.

1. Contact the responsible seller, maker or Second Quest with the order/listing reference, a clear description and supporting evidence.
2. Allow a reasonable opportunity to inspect and propose a remedy. Second Quest may facilitate communication without becoming the supplier.
3. If unresolved, you may contact your bank or payment provider about applicable payment-dispute rights, or an appropriate consumer-protection body, court or tribunal. Stripe facilitates payment disputes; its involvement does not guarantee a refund. Information about consumer guarantees is available from the ACCC.

These Terms are governed by the laws of Australia and New South Wales, without restricting any right you have to bring a claim in another court or tribunal under mandatory consumer law. The parties should attempt good-faith resolution before proceedings, but urgent relief and statutory complaint rights remain available.

21. Contact and legal notices

Email us with the subject “Second Quest terms”, “Privacy request” or “IP notice”, as appropriate. Include your account email and the relevant listing, commission, order or delivery reference, but never email card details or passwords.

If any provision is invalid or unenforceable, it is read down or severed to the minimum extent necessary without affecting the remainder. A delay in enforcing a provision is not a waiver. You may not transfer your account or a personal STL licence without written permission; Second Quest may transfer operation of the Platform as part of a genuine business restructure or sale, subject to applicable law and continued protection of accrued rights.